For service call: 1300 660 818

Yes we are still trading!

During the COVID-19 pandemic Wilson Refrigeration and Airconditioning are taking additional steps to make sure everyone can stay healthy and safe when we visit your home or business.

It is very important that you inform us in advance if anyone in your household is unwell, or self-isolating. So that we can keep our workers healthy and safe during the COVID-19 pandemic we will need to ask a few questions about your household before we visit.

Your information will not be shared or used for any other purpose.

1. Has anyone in your household been diagnosed with COVID-19?

2. Is anyone in your household unwell and have symptoms related to COVID-19?

3. Is anyone in your household self-isolating, for example, because they have travelled recently?

Unfortunately, due to strict public health requirements we will be unable to attend if anyone in your household is unwell or in self-isolation. We will of course treat this information in strict confidence and will be happy to reschedule your appointment for another time.

What Wilson Refrigeration and Airconditioning is doing

You might also like to know about the measures Wilson Refrigeration and Airconditioning has taken to manage the risks of exposure to COVID-19 when we visit clients’ homes. These include a strict COVID-19 staff policy, increased hygiene measures, physical distancing and not entering homes where anyone is suspected of having symptoms related to or have COVID-19. We may request clients to stay away from the area where workers are performing work. For example residents of the house may stay in one area whilst our technician performs their work.

What you can do

It is important to us to be able to continue to provide our regular service to you and your family at this time.

Please help us to manage the risks to the health and safety of our staff by cooperating with the measures we have outlined above. Do the same things for us that you are doing to keep your own family and friends healthy and well. This includes frequent handwashing, covering your nose and mouth when you need to cough or sneeze with the crook of your arm or clean tissue and observing rules for physical distancing.

More information can be found on the Department of Health website.